ABOUT THE STERN TEAM
The mission of the Stern Team is to provide the premier customer service experience for each home seller and home buyer we work with. Knowledge we’ve gained through years of working in the local market empowers us to provide our home buyers and sellers with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of the Stern Team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.
We are always looking for talent – if you think you’d be a good fit, take a look at our available positions below.
BUYER AGENT
Who are we looking for?
The Buyer Agent is an individual who is highly sociable, draws energy from working with people, and is optimistic and outgoing. They have a strong sense of urgency, but not at the expense of quality. In addition, he/she demonstrates on a daily basis the knowledge, attitudes, skills, and habits of a high-achieving buyer agent who is committed to putting clients first, to doing the right thing, and to seeking win-win agreements. The Buyer Agent prospects for leads daily, closes those leads to appointments, closes for agreements, and then conducts a high-level fiduciary needs analysis. At that point, he/she communicates the desired criteria to the Showing Assistant. The Showing Assistant will select homes that meet the criteria and will drive the clients to the homes. That person will refine the criteria and close for contract offers. At that point, the Buyer Agent will negotiate the offer, write the contract, and oversee the deal through its close.
The Buyer Agent also demonstrates a commitment to learning and strives for growth by regularly attending courses, teaching courses when appropriate, and regularly practicing scripts and dialogues. He/She is committed to investing in the people on the team and regularly provides them with learning and growth opportunities as well.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
- Prospect for buyer leads, convert leads to appointments, close for agreements, and conduct high-level fiduciary needs analyses
- Oversee Showing Assistant in selecting homes that meet clients’ needs, identifying homes that best meet those needs, refining needs, and closing to contract offers
- Consult with clients to ensure fiduciary service of the real estate transaction from initial contact through contract to close
- Effectively negotiate, or oversee negotiations, for all buyers
- Develop expert knowledge regarding mortgage financing, neighborhoods, schools, and all homeownership issues
Essential duties and responsibilities
- Oversee all aspects of buyers’ transactions from initial contact to contract to close
- Negotiating for buyers
Communications/Interactions
- Lead Agent – daily
- Agent Team – daily
- Buyers/Sellers/Vendors – daily
Management Responsibilities
- Showing Assistants
Knowledge/Skills
- Excellent at building rapport
- People oriented
- Strong written and verbal communication skills
- Good organizational skills
- Learning based
- Able to build and lead a team
- Willing to learn scripts and dialogues
- High school graduate
- Real estate license
- 1–3 years of industry and sales experience preferred
- 1–3 years of management experience preferred
Compensation
100% Commission
SHOWING ASSISTANT
Who are we looking for?
The Showing Assistant will be an individual who is highly sociable, draws energy from working with people, and is optimistic and outgoing. They have a compelling desire to support the lead agent in achieving team success, while being committed to growing their own skills and to developing into a leader within the team.
After the lead agent performs a needs analysis, the lead agent will pass the desired criteria to the Showing Assistant. The Showing Assistant will pick up the baton and find homes that meet the criteria, and they will drive buyer clients to those homes. As clients explore homes, the Showing Assistant will work with clients to confirm or refine criteria and will show additional homes as needed. When buyer clients are ready to make an offer, the Showing Assistant will pass the baton back to the lead agent.
A Showing Assistant should be able to successfully show homes to around three to four buyers a month while earning bonuses based on 15 percent of each deal.
The Showing Assistant will have a real estate license in order to meet MLS criteria for the duties in this role. Additionally, they may be eager to earn the right to use their license as a Lead Buyer Specialist. They are forward-looking individuals who develop and maintain positive professional relationships. They have a track record of success, and a palpable desire to succeed in this role, as well as their next.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
- Assist the lead agent by showing homes to buyer clients
- Assist the lead agent by identifying homes that meet the criteria as specified by the lead agent after the lead agent has completed a needs analysis
Essential duties and responsibilities
- Driving buyer clients to homes
- Working with buyer clients to refine their needs and wants based on seeing homes
- Finding homes that meet buyer clients’ criteria
Communications/Interactions
- Lead Agent – daily
- Buyers– daily
Management Responsibilities
- None, though a talented performer in this role may move into a leadership position
Knowledge/Skills
- People oriented
- Happy, positive
- Ability to spend a large amount of time driving in their car
- Ability to analyze clients’ needs and wants and match them to homes
- Learning based
- Ambitious with proven ability to succeed
- High school graduate
- Real estate license
- Success
Compensation
100% Commission
INBOUND SALES AGENT (ISA)
Who are we looking for?
The Inbound Sales Agent draws energy from working with people and works with a sense of urgency. This enthusiastic, self-starting person with a passion for selling is responsible for converting a massive amount of leads into appointments through personalized follow-up.
This individual will take ownership of leads and actively systematize the conversion process for maximum effectiveness. They record their productivity and sales metrics and track the results in regular accountability meetings. This person has the organizational and time management skills necessary to handle the constant flow of leads coming in and the subsequent documentation, assignment, and follow-up of those leads.
This individual must be highly trustworthy—in addition to being the first point of contact to the team, they will also have access to sensitive files and information regarding associates, customers, and finances.
The Inbound Sales Agent’s activities directly affect the bottom line, and as such they are deeply committed to the team achieving greater and greater levels of success, as well as to growing their own skills and developing into a leader within the team.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
- Cultivate relationships to convert inbound leads to appointments
- Manage the sales database through the sales cycle
- Consult with real estate agents to ensure fiduciary service of the real estate transaction from initial contact through the listing agreement
Essential duties and responsibilities
- Manage cultivation of inbound sales inquiries to convert leads to appointments
- Practice and follow scripts to deliver the team value proposition and handle objections
- Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
- Manage database to ensure processes run smoothly and there is rigorous leadfollow-up
- Accurately track and report productivity and sales metrics
- Understand and internalize evolving real estate trends in local market
- Understand and adhere to local, state, and federal laws regarding real estate brokerage services
Communications/Interactions
- Inbound Leads – daily
- Agents on Team – daily
- Direct Manager – daily
Management Responsibilities
- None, though a talented performer in this role may move into a leadership position
Knowledge/Skills
- Strong written and verbal communication skills
- Exceptional telephone skills—ability to set and close appointments over the phone and willingness to spend the majority of the workday on the phone
- Ability to learn and internalize scripts and dialogues
- Organizational and time management skills
- Ambitious with proven ability to succeed
- Learning based
- Team player
- High school graduate
- Real estate license
- Demonstrable record of sales success against quotas
Compensation
Hourly/Salary + Commission
